Frequently Asked Questions:
What happens if there is a problem with my order?
If there is a problem with your order, please contact [email protected].
How do I initiate a return?
Please contact [email protected] to arrange a return.
Is there a certain number of days I have from receiving my wine to initiate a return?
There is a 7-day window from delivery date to request a return.
What does it cost for me to return my wine?
There is a $50 restocking fee associated with any returned shipment.
How do I get in touch with customer support? When should I expect a reply?
Please email [email protected] to reach our support team. We’re a small team, in office from 9am-5pm PST Monday through Friday. We aim to respond to all inquiries as quickly as possible.
How do I cancel a recent order?
All orders are final once placed. There are rare instances when an order may qualify for a refund, such as obvious customer error, or fraud, but it is at the sole discretion of our customer service to decide in these instances.