Return Policies

Frequently Asked Questions:
What happens if there is a problem with my order?

If there is a problem with your order, please contact [email protected].

How do I initiate a return?

Please contact [email protected] to arrange a return.

Is there a certain number of days I have from receiving my wine to initiate a return?

There is a 7-day window from delivery date to request a return.

What does it cost for me to return my wine?

There is a $50 restocking fee associated with any returned shipment.

How do I get in touch with customer support? When should I expect a reply?

Please email [email protected] to reach our support team. We’re a small team, in office from 9am-5pm PST Monday through Friday. We aim to respond to all inquiries as quickly as possible.

How do I cancel a recent order?

All orders are final once placed. There are rare instances when an order may qualify for a refund, such as obvious customer error, or fraud, but it is at the sole discretion of our customer service to decide in these instances.

Learn more about our Return Policies here.